Shipping policy
Shipping Policy
Last updated: September 15, 2026
Where we ship
We currently ship to addresses within the United States, including Puerto Rico. We do not ship to PO boxes at this time.
Shipping rates
- Orders of $50 or more: free shipping.
- Orders under $50: a flat $4.95 shipping fee, shown at checkout before you pay.
Processing time
Orders are processed and handed to the carrier within 1 to 2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day.
Delivery time
Our products ship from our manufacturing partner's facility outside the United States. After dispatch, delivery to a US address typically takes 8 to 12 business days.
In total, please allow approximately 9 to 14 business days from the moment you place your order to the moment it arrives. These are estimates, not guarantees: carrier delays, customs processing, weather and peak periods can extend them.
If we are unable to ship your order within 30 days of purchase, we will notify you and offer you the choice between waiting or receiving a full refund.
Tracking
Every order is shipped with tracking. You will receive a tracking number by email as soon as your parcel leaves the facility. Please allow up to 72 hours for the first scan to appear — a tracking number that shows no movement for a day or two is normal and does not mean your parcel is lost.
Customs, duties and import charges
Because your order ships from outside the United States, it may be subject to import duties, tariffs or taxes levied by US authorities. Any such charges are determined by US customs and are not set by us, are not included in the price you pay at checkout, and are not refunded by us. Where a charge applies, the carrier may collect it from you before delivery.
We declare all shipments accurately and in accordance with applicable law. We cannot mark orders as "gift" or under-declare their value.
Wrong or incomplete addresses
Please check your shipping address carefully before confirming your order. We cannot change an address once a parcel has been dispatched. If a parcel is returned to sender because of an incorrect or incomplete address, we will contact you to arrange a reshipment; a further shipping fee may apply.
Lost, delayed or damaged parcels
If your tracking has not updated for 10 consecutive business days, or if your order arrives damaged, email us at hello@trybelliane.com with your order number and, for damage, a photo. We will replace the order or refund it in full.
Contact
Questions about a shipment? Email hello@trybelliane.com and we will get back to you within 1 business day.